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Lunchcard

Terminate an employee in the portal
You can terminate an employee yourself via the customer portal.Follow the steps below to remove an employee:Log in as...
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Credit a top-up
If an employee has received an incorrect top-up on their Epassi card and you wish to request a credit, you need to co...
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Log in to the customer portal
Follow the steps below to log in as a customer administrator:Log in as an employer.Enter your username and password.F...
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We have not received our payroll file
Contact customer@epassi.com and we will assist you. Please provide the following information when contacting us:The i...
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Where can I see our invoices and invoice specifications?
In the customer portal, under “Invoices” in the main menu, you can view and download all invoices and invoice specifi...
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An employee has not received a top-up
There can be several reasons why an employee has not received a top-up on their Epassi card. Easily check the followi...
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Create a Top-Up on the Epassi Card
When employees are to receive a top-up on their Epassi Card, you create an invoice for the top-ups in the customer po...
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An Employee is on parental leave or unpaid leave – What should you do?
If an employee is on parental leave, unpaid leave, or for any other reason is not entitled to a top-up on the Epassi ...
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Updating an Employee’s Information in the Portal
You can easily update employee information in the customer portal.Follow the steps below:Log in as an employer.Ensure...
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Adding an Employee in the Portal
When new employees are to receive the lunch benefit Epassi Card, you add them in the customer portal.Follow the steps...
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