Kundtjänst & FAQ
FAQ for employees & employers
Questions and answers about the wellness allowance for you as an employee
Lunchcard
- How do I activate my new Epassi card?
- To which address will the card be sent?
- Will my balance be automatically transferred to the new card?
- What PIN code do I have for my card?
- Will I be able to choose or change my PIN code?
- I accidentally entered the wrong PIN code and can no longer use my card.
- How do I activate my card?
- I have ordered top-up in my calendar but have not received it on the card, where has it gone?
- How do I order top ups?
- I want to put a purchase block on my card, how do I do this?
FAQ employee & employer
- Where do I download the app ?
- How do I log in?
- Why can't I access my Epassi account?
- How can I order a new password?
- Which activities can I use the wellness allowance for?
- How do I know if a supplier is connected to Epassi?
- Where can I use Epassi?
- What do I do if my health care provider is not connected?
- Can I make a purchase from a connected supplier outside of Epassi if I find an offer?
- How do I make a purchase with Epassi?
Bike
- How do I order a benefit bike?
- Where can I order a benefit bike?
- What is a Benefit Bike and What is Included?
- What is meant by benefit cycle and what is included?
- Who can use the benefit cycle?
- How is the benefit cycle delivered?
- Can I get a benefit bike even if I don't cycle to work?
- Is service included when buying a benefit bike?
- Can I buy a used bike as a discount bike?
- What happens to the bikes when the contract expires?