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FAQ for employees
Wellness
22
Use of Wellness Allowance at Thai Massage Parlors
Report misuse or fraud
Which app should I use for my wellness allowance?
I want to log in to my Epassi account.
What activities can I use the wellness allowance for?
How do I make a purchase via the Epassi app?
Do I need to be on-site at the supplier when making a purchase?
I want to cancel a purchase, how do I do that?
When can I start using my wellness allowance via Epassi?
I want to save my wellness allowance for next year
See all 22 articles
Lunchcard
20
I want to log in to the Epassikortet app
I want to log in via the web – Lunchcard
How do I activate my new Epassi card?
Where can I find the PIN code for my Epassi card?
I have entered the wrong PIN code three times – what should I do now?
I’m missing my balance on the card – what should I do?
Where can I shop with the Epassi card?
What address will the card be sent to?
My purchase is being declined – what could be the reason?
How do I add my Epassi card digitally?
See all 20 articles
EpassiBIKE
12
What is a benefit bike?
Do I have to cycle to work if I have a benefit bike?
How do I log in to the Epassi app or the website epassi.se?
Where can I find my EpassiBIKE code?
Which bikes can I choose from?
What happens to the benefit bike when the leasing period (36 months) ends?
Terminating the contract during the leasing period
How does maintenance, service, and repair work for benefit bikes?
How long is the leasing period?
Can I lease a benefit bike and pay with my wellness allowance?
See all 12 articles
FAQ Employer
Wellness
1
Use of Wellness Allowance at Thai Massage Parlors
Lunchcard
0
EpassiBIKE
0
FAQ Service Provider/Merchant
Wellness
13
Use of Wellness Allowance at Thai Massage Parlors
I want to join Epassi
I want to log in to the Provider Portal
What does it cost to be connected to Epassi?
When will I be activated as a wellness provider, how long will it take?
When will my customer identification (KYC) be approved?
When will I, as a wellness provider, get paid?
Which activities are classified as wellness activities?
How do I credit/refund a customer's purchase via Epassi?
I want to see monthly reports of completed transactions
See all 13 articles
Lunchcard
5
I want to connect my restaurant to Epassi.
I have changed card terminal - what do I need to do?
What is included in a partnership with Epassi
What statistics and insights does Epassi share
I want to offer discounts to Epassi card users
EpassiBIKE
10
I want to join EpassiBIKE
I want to arrange a bike demonstration for Epassi’s customers
How customers find my store
How do I place an order on EpassiBIKE?
What can be included to be classified as an approved benefit bike
Where can the customer find their EpassiBIKE code?
How does service for benefit bicycles work via Epassi?
I want to accept used benefit bicycles in my store
What warranty applies to benefit bikes via EpassiBIKE?
How will my business be marketed by Epassi?
