Kundtjänst & FAQ
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FAQ for employees & employers
To which address will the card be sent?
How do I activate my new Epassi card?
Will my balance be automatically transferred to the new card?
What PIN code do I have for my card?
Will I be able to choose or change my PIN code?
I accidentally entered the wrong PIN code and can no longer use my card.
How do I activate my card?
I have ordered top-up in my calendar but have not received it on the card, where has it gone?
How do I order top ups?
I want to put a purchase block on my card, how do I do this?
See all 61 articles
FAQ employee & employer
Where do I download the app ?
How do I log in?
Why can't I access my Epassi account?
How can I order a new password?
Which activities can I use the wellness allowance for?
How do I know if a supplier is connected to Epassi?
Where can I use Epassi?
What do I do if my health care provider is not connected?
Can I make a purchase from a connected supplier outside of Epassi if I find an offer?
How do I make a purchase with Epassi?
See all 28 articles
How do I get a benefit bike?
Where can I get a benefit bike?
What is meant by benefit cycle and what is included?
Who can use the benefit cycle?
How is the benefit cycle delivered?
Can I get a benefit bike even if I don't cycle to work?
Is service included when buying a benefit bike?
Can I buy a used bike as a discount bike?
What happens to the bikes when the contract expires?
What happens if I change jobs in the middle of the rental period?
FAQ Service Provider/Merchant
How does Epassi work?
When will I be activated?
What does the agreement look like?
What is KYC?
Online products – for both app and web.
Fast options - available in the app.
How do I log in?
How do I reset my password?
How do I add more users?
Where can I see my documents?
See all 17 articles