Kundtjänst & FAQ
English
Finnish
English
Swedish
Enter your search term here...
Search
Home
Solutions
Knowledge base
FAQ for employees
Wellness
25
How do I make a purchase via the Epassi app?
What activities can I use the wellness allowance for?
How do I register a receipt for a wellness purchase?
Can I buy wellness at non-affiliated merchants?
Can I get reimbursement if I pay privately at an affiliated merchant?
Which app should I use for my wellness allowance?
Do I need to be on-site at the supplier when making a purchase?
I want to log in to my Epassi account.
I want to cancel a purchase, how do I do that?
Use of Wellness Allowance at Thai Massage Parlors
See all 25 articles
Lunchcard
20
I want to log in to the Epassikortet app
I want to log in via the web – Lunchcard
How do I activate my new Epassi card?
Where can I find the PIN code for my Epassi card?
I have entered the wrong PIN code three times – what should I do now?
I’m missing my balance on the card – what should I do?
Where can I shop with the Epassi card?
What address will the card be sent to?
My purchase is being declined – what could be the reason?
How do I add my Epassi card digitally?
See all 20 articles
EpassiBIKE
12
What is a benefit bike?
Do I have to cycle to work if I have a benefit bike?
How do I log in to the Epassi app or the website epassi.se?
Where can I find my EpassiBIKE code?
Which bikes can I choose from?
What happens to the benefit bike when the leasing period (36 months) ends?
Terminating the contract during the leasing period
How does maintenance, service, and repair work for benefit bikes?
How long is the leasing period?
Can I lease a benefit bike and pay with my wellness allowance?
See all 12 articles
FAQ Employer
Wellness
11
Increase the wellness allowance for employees
Change an employee’s wellness balance
Incorrect cost center has been invoiced
Add a customer administrator
Add an employee in the portal and assign a wellness allowance
End the wellness benefit for employees who are leaving
Statistics on your company’s wellness benefit usage
Overview of allocated wellness allowance
Getting started with Epassi
More information about Epassi’s services for employers
See all 11 articles
Lunchcard
10
Adding an Employee in the Portal
Updating an Employee’s Information in the Portal
An Employee is on parental leave or unpaid leave – What should you do?
Create a Top-Up on the Epassi Card
An employee has not received a top-up
Where can I see our invoices and invoice specifications?
We have not received our payroll file
Log in to the customer portal
Credit a top-up
Terminate an employee in the portal
EpassiBIKE
0
FAQ Service Provider/Merchant
Wellness
13
Use of Wellness Allowance at Thai Massage Parlors
I want to join Epassi
I want to log in to the Provider Portal
What does it cost to be connected to Epassi?
When will I be activated as a wellness provider, how long will it take?
When will my customer identification (KYC) be approved?
When will I, as a wellness provider, get paid?
Which activities are classified as wellness activities?
How do I credit/refund a customer's purchase via Epassi?
I want to see monthly reports of completed transactions
See all 13 articles
Lunchcard
5
I want to connect my restaurant to Epassi.
I have changed card terminal - what do I need to do?
What is included in a partnership with Epassi
What statistics and insights does Epassi share
I want to offer discounts to Epassi card users
EpassiBIKE
10
I want to join EpassiBIKE
I want to arrange a bike demonstration for Epassi’s customers
How customers find my store
How do I place an order on EpassiBIKE?
What can be included to be classified as an approved benefit bike
Where can the customer find their EpassiBIKE code?
How does service for benefit bicycles work via Epassi?
I want to accept used benefit bicycles in my store
What warranty applies to benefit bikes via EpassiBIKE?
How will my business be marketed by Epassi?
