Lunchcard

Adding an Employee in the Portal
When new employees are to receive the lunch benefit Epassi Card, you add them in the customer portal. Follow the steps below to add a new employee in the p...
Updating an Employee’s Information in the Portal
You can easily update employee information in the customer portal. Follow the steps below: Log in as an employer. Ensure the correct company is selected...
An Employee is on parental leave or unpaid leave – What should you do?
If an employee is on parental leave, unpaid leave, or for any other reason is not entitled to a top-up on the Epassi Card, their status must be changed to “...
Create a Top-Up on the Epassi Card
When employees are to receive a top-up on their Epassi Card, you create an invoice for the top-ups in the customer portal.  Follow the three steps below to ...
An employee has not received a top-up
There can be several reasons why an employee has not received a top-up on their Epassi card. Easily check the following: Is the employee’s status active? ...
Where can I see our invoices and invoice specifications?
In the customer portal, under “Invoices” in the main menu, you can view and download all invoices and invoice specifications.
We have not received our payroll file
Contact customer@epassi.com and we will assist you. Please provide the following information when contacting us: The invoice number that the payroll file ...
Log in to the customer portal
Follow the steps below to log in as a customer administrator: Log in as an employer. Enter your username and password. Forgot your password? Contact cu...
Credit a top-up
If an employee has received an incorrect top-up on their Epassi card and you wish to request a credit, you need to contact Epassi. Please email lunchkort@ep...
Terminate an employee in the portal
You can terminate an employee yourself via the customer portal. Follow the steps below to remove an employee: Log in as an employer. Make sure the corre...