Credit a top-up

If an employee has received an incorrect top-up on their Epassi card and you wish to request a credit, you need to contact Epassi. Please email lunchkort@epassi.se and we will assist you.

Provide the following information when contacting us:

• Invoice number
• Top-up date to be credited
• First and last name of the employee(s) whose top-up is to be credited
• Reason for the credit request

Please note!

A top-up can be credited provided that the amount is still available on the employee's Epassi card. The full amount of the top-up must be credited—partial credits are not possible.
 If the employee has ended their employment, they should be removed from the customer portal.

If the employee is on long-term leave without salary, they should be marked as inactive to avoid receiving future top-ups on the card.