Registered address – Your Epassi card will be sent to the address where you are registered.

Delivery time – The delivery time for the card is 5-12 business days.

Recently moved – If you have recently moved and are unsure whether the card may have been sent to the wrong address, please contact our customer service via this form.

Other benefit portal – Please note that if you have ordered your card through another benefits portal, the delivery time may take up to six weeks.

We look forward to you soon having your card in hand and being able to use it smoothly and easily!