Kundtjänst & FAQ
FAQ for employees
Wellness
- How do I make a purchase via the Epassi app?
- What activities can I use the wellness allowance for?
- How do I register a receipt for a wellness purchase?
- Can I buy wellness at non-affiliated merchants?
- Can I get reimbursement if I pay privately at an affiliated merchant?
- Which app should I use for my wellness allowance?
- Do I need to be on-site at the supplier when making a purchase?
- I want to log in to my Epassi account.
- I want to cancel a purchase, how do I do that?
- Use of Wellness Allowance at Thai Massage Parlors
Lunchcard
- I want to log in to the Epassikortet app
- I want to log in via the web – Lunchcard
- How do I activate my new Epassi card?
- Where can I find the PIN code for my Epassi card?
- I have entered the wrong PIN code three times – what should I do now?
- I’m missing my balance on the card – what should I do?
- Where can I shop with the Epassi card?
- What address will the card be sent to?
- My purchase is being declined – what could be the reason?
- How do I add my Epassi card digitally?
EpassiBIKE
- What is a benefit bike?
- Do I have to cycle to work if I have a benefit bike?
- How do I log in to the Epassi app or the website epassi.se?
- Where can I find my EpassiBIKE code?
- Which bikes can I choose from?
- What happens to the benefit bike when the leasing period (36 months) ends?
- Terminating the contract during the leasing period
- How does maintenance, service, and repair work for benefit bikes?
- How long is the leasing period?
- Can I lease a benefit bike and pay with my wellness allowance?