Sometimes, it may be necessary to refund a customer. The process differs depending on whether the credit/refund occurs within seven days or after seven days from the purchase date.
Self-credit within seven days from the purchase date:
You can credit a purchase and refund the customer yourself if it happens within seven days from the purchase date.
Follow the steps below to easily credit a purchase and refund the customer:
- Log in to your Epassi provider account.
- Click on the "Payment History" tab. Select the specific payment you want to credit. Click on "Cancel".
- The amount will be refunded to the customer’s Epassi balance.
Contact Epassi Customer Service – After seven days from the purchase date:
If the credit/refund occurs after seven days, you will need to contact us via Customer Service.
Please send a message via our form.
We kindly ask you to provide the following information to speed up the process:
• The purchase verification code (listed on the customer’s receipt or under the Payment History tab)
• The customer’s first and last name
• Amount
• Date and time of the purchase
Additional payment: If the customer made part of the payment with card or Swish, it may take up to 14 days before the refunded amount appears in their bank account (Swish).
If you encounter any issues or need help finding transactions, please contact our Customer Service.