When will I, as a wellness provider, get paid?

It is important that payments are made on time, and we want it to feel secure and smooth for you to work with us!

Here’s how the payment process works:

Completed transactions – Epassi compiles the transactions made during the calendar month into a monthly report, which is published in the Provider Portal at the beginning of the following month.

Service fee – We apply a service fee of 10 percent on the net amount of purchases made through Epassi. This fee covers marketing, administration, payment processing, and technical support.

Payment for completed purchases – Payment for transactions made during the calendar month, with a deduction of the 10 percent service fee, is made with a 30-day payment term from the day the monthly report is published in the Provider Portal.

Example of a payment process – All purchases made in February, for example, will be compiled in the monthly report at the beginning of March and paid out with a 30-day payment term plus 2-5 business days, depending on your bank. In this example, the payment will be available in your account at the beginning of April.

If you do not see completed transactions or the monthly report, please contact us, and we will help you investigate it.