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Wellness

What does the agreement look like?
You can read the agreement with Epassi as a health care provider by clicking here. The agreement and terms are accept...
I want to add my own image
Adding your own image to your Epassi profile is a great way to make your offer more personal for customers!Click here...
I want to reset or change my password
Need to reset or change your password? No problem – we’ll help you in just a few simple steps!Here’s how to reset or ...
I want to see monthly reports of completed transactions
Of course – we make it easy for you to track your transactions! Log in to your provider account – Click on "Accountin...
How do I credit/refund a customer's purchase via Epassi?
Sometimes, it may be necessary to refund a customer. The process differs depending on whether the credit/refund occur...
Which activities are classified as wellness activities?
To get an overview of which activities are approved and can be paid for with the wellness allowance, please feel free...
When will I, as a wellness provider, get paid?
It is important that payments are made on time, and we want it to feel secure and smooth for you to work with us! Her...
How do I contact you?
We are here to help you, and we want you to get answers as quickly as possible. Here are your options, with the faste...
When will my customer identification (KYC) be approved?
KYC is an important part of your application – we are happy to assist you with more detailed information! The process...
When will I be activated as a wellness provider, how long will it take?
Thank you for wanting to become part of Epassi's provider network! We are happy that you want to offer your services ...
What does it cost to be connected to Epassi?
We are happy that you're interested in joining Epassi and look forward to collaborating with you!Feel free to visit o...
I want to log in to the Provider Portal
Welcome to your provider account!Log in to the Provider Portal using your username and password.If you have forgotten...
I want to join Epassi
How exciting that you want to be a part of our network – we look forward to collaborating with you!If you are a welln...
Use of Wellness Allowance at Thai Massage Parlors
Why has my business been removed from Epassi's network?Epassi has chosen to temporarily deactivate all Thai massage s...