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Wellness

What does the agreement look like?
You can read the agreement with Epassi as a health care provider by clicking here. The agreement and terms are accept...
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I want to add my own image
Adding your own image to your Epassi profile is a great way to make your offer more personal for customers!Click here...
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I want to reset or change my password
Need to reset or change your password? No problem – we’ll help you in just a few simple steps!Here’s how to reset or ...
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I want to see monthly reports of completed transactions
Of course – we make it easy for you to track your transactions! Log in to your provider account – Click on "Accountin...
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How do I credit/refund a customer's purchase via Epassi?
Sometimes, it may be necessary to refund a customer. The process differs depending on whether the credit/refund occur...
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Which activities are classified as wellness activities?
To get an overview of which activities are approved and can be paid for with the wellness allowance, please feel free...
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When will I, as a wellness provider, get paid?
It is important that payments are made on time, and we want it to feel secure and smooth for you to work with us! Her...
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When will my customer identification (KYC) be approved?
KYC is an important part of your application – we are happy to assist you with more detailed information! The process...
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When will I be activated as a wellness provider, how long will it take?
Thank you for wanting to become part of Epassi's provider network! We are happy that you want to offer your services ...
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What does it cost to be connected to Epassi?
We are happy that you're interested in joining Epassi and look forward to collaborating with you!Feel free to visit o...
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I want to log in to the Provider Portal
Welcome to your provider account!Log in to the Provider Portal using your username and password.If you have forgotten...
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I want to join Epassi
How exciting that you want to be a part of our network – we look forward to collaborating with you!If you are a welln...
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Use of Wellness Allowance at Thai Massage Parlors
Why has my business been removed from Epassi's network?Epassi has chosen to temporarily deactivate all Thai massage s...
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