How do I contact you?

We are here to help you, and we want you to get answers as quickly as possible. Here are your options, with the fastest first.

Chat: fastest and easiest

The chat is the best way to reach us. You can find it at the bottom right corner of the page. An agent responds immediately during our opening hours, without you having to wait in a phone queue or compose an email.

The chat is particularly suitable for:
- Questions about your balance or your benefit
- Problems with the app or logging in
- Questions about how to use your card or service

Chat opening hours: Weekdays 08:30–17:00, closed for lunch 12:00–13:00

Submit a request: good when you don’t need an immediate answer

If it is evening, weekend, or your question is not urgent, you can submit a request via our form. You describe your issue, attach any pictures or receipts, and we will get back to you by email. You avoid waiting in a queue and can follow the request in your inbox.

[Submit a request here]

Requests & emails are suitable for:
- Issues that require investigation, such as incorrect transactions
- Questions where you want to attach documentation
- Anything that is not urgent

Telephone:

If you need to speak to us directly and your issue cannot wait, you can call us on [010-2228885]. Please note that response times in the chat are often shorter, as more agents can assist you simultaneously there.

Telephone opening hours: Weekdays 08:30–17:00, closed for lunch 12:00–13:00

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Tip: whichever way you contact us, have your membership number or your email address at hand. This allows us to help you faster.