If you have paid the wrong supplier or if there has been a double payment, please contact the supplier who received the payment.

The supplier can withdraw the payment on its own in Epassi within 7 days from the time of purchase. Otherwise, the supplier must contact Epassi about which purchase should be credited.

The email must contain:

Your name

Amount

Purchase verification code

Time of purchase.

Unfortunately, we cannot make refunds without a written confirmation from the supplier.