FAQ employee & employer

Where do I download the app ?
You easily download the app in the App Store or Google Play.
How do I log in?
You can log in to the Epassi app or on the home page www.epassi.se (top right) with BankID , e-mail address or phone number. How you can log in is governed...
Why can't I access my Epassi account?
This may be because you are no longer employed by the employer where you had your health care allowance. The health care allowance needs to be used while yo...
How can I order a new password?
As an employee, you do not need a password for the Epassi app or the web service. Enter your phone number or email address that your employer entered into t...
Which activities can I use the wellness allowance for?
Nowadays, it is not only physical exercise that counts as wellness, but also stress management, smoking cessation, massage, weight loss and much more.   W...
How do I know if a supplier is connected to Epassi?
To find out if the supplier is connected, search yourself on epassi.se under "Find supplier" (remember to zoom the map to the desired area when se...
Where can I use Epassi?
We offer Sweden's largest network of health care providers - over 11,000 actors in 700 locations across the country. Here you will find the big gym chai...
What do I do if my health care provider is not connected?
We are continuously working to connect more health care providers. If you are missing your favorite supplier, we gratefully accept tips on places that are n...
Can I make a purchase from a connected supplier outside of Epassi if I find an offer?
No, if the supplier is affiliated with us, the purchase must be made via Epassi in order for you to be able to use your healthcare allowance.
How do I make a purchase with Epassi?
The easiest way is to pay with the Epassi app . Please note that not all payment methods are available with all suppliers. Search for a supplier for more in...