FAQ employee & employer
When you make a purchase through the Epassi app , it is important to complete the payment on site, provided that the supplier has a physical facility. This ...
The routine for direct debit differs between different providers, and not all can combine direct debit with Epassi. Ask your provider about their routine. ...
If your healthcare contribution does not cover the full amount at the time of purchase, you will have to pay the excess amount directly to the supplier on s...
If you have paid the wrong supplier or if there has been a double payment, please contact the supplier who received the payment. The supplier can withdr...
You can see your health care balance when you log into the Epassi app or on your account at Epassi, under the Balances tab.
No, you do not have to use your entire healthcare allowance with the same provider, but it is entirely up to you as a user how you want to distribute the al...
A health care provider can never see a user's balance. The supplier can only check at the time of purchase whether the balance covers the amount for whi...
No. You can only use your health care allowance during the current health care year.
Logged in mode in the app Click on "History" and the current month to see your purchase history. Logged in mode at epassi.se Click on ...
You can make purchases until 23:00 on December 31 at an affiliated supplier. After 23.00 it is not possible to make purchases for the current wellness year.