I want to cancel a purchase, how do I do that?

If you made an incorrect purchase via Epassi, you need to contact the supplier. 

Here's how you do it:

Contact the supplier:
 If you want to cancel a purchase, you need to contact the supplier where you made the purchase and provide them with the following information:

• The purchase verification code (found on your receipt)
• Your name
• Amount
• Date and time of the purchase

Refund within 7 days:
 If the refund occurs within 7 days of the purchase date, the supplier will handle the refund directly through their supplier account in Epassi. The amount will be immediately refunded to your Epassi balance, and you should be able to see the refunded amount within a few minutes.

Refund after 7 days:
 If the refund occurs after 7 days from the purchase date, the supplier must contact Epassi's customer service for assistance with the credit.

Epassi cannot credit the purchase without the supplier's approval if more than 7 days have passed.

Please note that the purchases cannot be credited after the turn of the year

Additional payment:
 If you made part of the payment using a card or Swish, it may take up to 14 days for the refunded amount to appear on your bank account (Swish).

We hope this helps ensure a smooth refund process! If you need further assistance, don't hesitate to contact us via chat or email.