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Wellness

Can a provider see how much wellness benefit I have?
That’s a great question, and we understand that you want to know how your balance information is handled!No, a provid...
Do I need to use my entire wellness allowance with the same provider?
No, you do not need to use your entire wellness allowance with one provider.You can split your allowance between diff...
I want to see my previous purchases
 It’s easy to keep track of your purchases via Epassi!Via the app: Log in to the Epassi app and go to the "History" t...
Can I give my wellness benefit to someone else?
No, the wellness benefit is personal according to the Swedish Tax Agency's regulations. Your benefit cannot be used b...
I have a direct debit with a provider and want to pay with my wellness allowance
Great that you’re being mindful of this – we're happy to assist you!Your Epassi balance should be used first – Your w...
Where can I find the selection of connected wellness providers?
Great that you want to explore the wellness offerings! With Epassi, you can choose from 20,000 connected providers an...
I want to use my wellness allowance to rent equipment or purchase gear
We understand your question, great that you found your way here!You cannot use your wellness allowance to buy or rent...
When is the last day to use this year's wellness allowance?
We understand that keeping track of deadlines is important, and we're happy to help you with that!Here are two key da...
How do I contact you?
We are here to help you, and we want you to get answers as quickly as possible. Here are your options, with the faste...
I want to pay via the Epassi app without being on-site.
Yes, that’s fine if your provider offers "Remote Payments."Buy without being on-site: If the provider has a blue box ...
How to make a purchase via epassi.se
Please read the Epassi user manual, which also describes how to make a purchase via epassi.se.Online payment/purchase...
Where can I see my wellness balance?
With Epassi, it’s super easy to keep track of your wellness benefit! Here’s how you can view your balance:Via the Epa...
My allowance doesn't cover the full amount of my wellness benefit
No problem at all – there is a solution!Yes, you can pay the difference in the Epassi app or via the website, using a...
I want to save my wellness allowance for next year
We understand that it might be tempting to save your wellness allowance, especially if you haven't used it all.Cannot...
When can I start using my wellness allowance via Epassi?
When can I start using my wellness allowance?It's great that you want to start using your wellness allowance!Here's h...
Report misuse or fraud
Help Epassi to report misuse and improper use of the wellness allowance. If you suspect that the wellness allowance ...
Use of Wellness Allowance at Thai Massage Parlors
Why can't I use the wellness benefit at Thai massage salons?We are currently conducting an internal investigation to ...
I want to cancel a purchase, how do I do that?
If you made an incorrect purchase via Epassi, you need to contact the supplier. Here's how you do it:Contact the supp...
I want to log in to my Epassi account.
Welcome to Epassi! Logging in and getting started with your wellness allowance is easy:Here’s how it works - Once you...
Do I need to be on-site at the supplier when making a purchase?
Yes, if the payment option offered by the supplier is "Pay in the app at checkout," you need to be on-site at the che...
Which app should I use for my wellness allowance?
To easily use your contribution, download the Epassi app. • For iPhone: App Store• For Android: Google Play• This is ...
Can I get reimbursement if I pay privately at an affiliated merchant?
No - with affiliated merchants, direct payment with Epassi always applies. You pay directly with your allowance in th...
Can I buy wellness at non-affiliated merchants?
In most cases, the answer is no. However, some employers have chosen an add-on that makes it possible. In these cases...
How do I register a receipt for a wellness purchase?
With Epassi you don't register any receipts – everything is sorted automatically for you! You pay directly with your ...
What activities can I use the wellness allowance for?
It's great that you're excited to use your wellness allowance! For more inspiration, feel free to check out the Epass...
How do I make a purchase via the Epassi app?
The easiest way is to use the Epassi app when making a purchase.Feel free to check out our instructional video below,...