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FAQ Employees

Savings
What happens if the partner does not honour the offer?
What happens if a problem occurs with the purchased product or service?
How can I check orders I have made on Epassi Savings?
I did not receive a confirmation email for my order. What should I do?
Does a partner's discount apply to all products?
What types of promotions can I find on Epassi Savings?
See all 9 articles

EpassiBIKE
What should I do if my bike is stolen or damaged?
Is my benefit bike covered by home insurance?
Can I lease a benefit bike and pay with my wellness allowance?
How long is the leasing period?
How does maintenance, service, and repair work for benefit bikes?
Terminating the contract during the leasing period
See all 12 articles

Lunchcard
What happens to my balance when my employment ends?
How are my personal data handled by Epassi?
Apple Pay / Google Pay
Can I use the Epassi card abroad?
Can my balance be negative on my Epassi card?
What is the delivery time for my card order?
See all 20 articles

Wellness
Can a provider see how much wellness benefit I have?
Do I need to use my entire wellness allowance with the same provider?
I want to see my previous purchases
Can I give my wellness benefit to someone else?
I have a direct debit with a provider and want to pay with my wellness allowance
Where can I find the selection of connected wellness providers?
See all 25 articles