If you have paid the wrong supplier or if there has been a double payment, please contact the supplier who received the payment. The supplier can withdraw the payment on their own in Epassi within 1 week from the time of purchase. Otherwise, the supplier must send us an email via the contact page and ask for the payment to be canceled.

The email must contain your name, amount, purchase verification code and time of purchase. 

Unfortunately, we cannot make refunds without a written confirmation from the supplier.