It's important to feel secure when making online purchases – we’re happy to help you resolve this!

First, make sure your BankID app is updated and that you have an internet connection. If the issue persists, try closing and reopening the BankID app.

Verify with BankID – VISA and Mastercard use 3D Secure, which means the cardholder must also verify their identity using another method, such as BankID, to complete the payment.

Time limit – If it takes too long between the request to approve via BankID and the actual approval by the cardholder, the verification process will be canceled for security reasons. The verification will need to be restarted.

If the issue persists, please contact our customer service, and we will investigate what might be the problem. You can reach us here [insert link to contact form].

We hope this resolves the issue so you can complete your purchase securely!