Lunchcard

What is 3D Secure?
3D Secure is a security solution for online purchases. This means that you as a card user need to verify yourself with an additional method (in addition to ...
I have moved and cannot change my home address
Feel free to contact our support if you need an address update via the contact form and we will be happy to help with this.
I have accidentally created two invoices, what do I do now?
No problem! Contact our customer service and we will cancel the one invoice, also let us know which of the two invoices you want us to cancel.
Can I go in afterwards and see which employees a certain invoice applies to?
Ofcourse you can. Here you can see a history of all the invoices that have been created for your company. If you click on the three dots, you can see the...
The salary file we received from you is missing some employment numbers?
You can go in and check the specification for the invoice that the salary file refers to, if an employee does not have an employment number entered, it is m...
We want to use direct debit, how do we go about it?
Get in touch with us via the contact form and we will send you a direct debit form that you fill in and send back to us.
I have two different bank giro numbers for different invoices, what applies?
BG number 5122-1901 applies to loading invoices (these invoices always start with 6) BG number 399-0389 applies to card and annual fee invoices (these invo...
How do I get credit back for an employee we have previously credited?
Deduct the credit invoice amounts against the payment for the upcoming charging invoice.
I have missed paying the invoice before the due date, how can I make sure that the cards are loaded on time anyway?
Please submit a receipt for the payment when it is made. In this way, we can ensure that the cards are loaded on time even though the payment has not reache...
I have accidentally paid our invoice twice, how do I go about getting one payment back?
Contact our customer service via the contact form and they will take care of your case and ensure that the money is paid to you. Include information about w...