Solution home FAQ for employees & employers

Lunchcard

I have accidentally created two invoices, what do I do now?
No problem! Contact our customer service and we will cancel the one invoice, also let us know which of the two invoices you want us to cancel.
I have an employee who will be off for a longer period of time, can I stop them from charging without deleting them from the company?
Go to "Employees" and then click on "Manage Employees". Click on the three dots on the person in question and select "deactivate&qu...
I want to make an additional top up for an employee, how do I do it?
Go to "top ups" in the menu. Choose the date you want the card to be loaded (must be 5 days in the future) Press "Next". Find the per...
I have missed adding an employee, how do I get it loaded as soon as possible?
Go to the "Employees" tab and then "Manage Employees" Click on "Add" and fill in the requested information. Press "Add ...
I have created a charge for an employee who is no longer working, how do I go about withdrawing the charge?
No problem, we can send a credit invoice to this person. The information we then need is: First & LAST NAME Social security number Which invoice it ...
I have an employee who has not received their card, where has it gone?
In normal cases, it takes 5-7 working days for the card to be delivered to the address to which the card was ordered.
We have a new employee who has a card from a previous employer and who will now receive the benefit through us, how do we proceed?
Get in touch with our customer service via the contact form or phone and they will help you with the move. Make sure to include information about the name a...
I have an employee who is going to move from one unit to another, how do I go about it?
Go to "Employees" and "Manage employees" in the menu. Look up the employee's name Tap the pen to change. Information about the em...
If an employee has lost their card, how do we handle it?
The employee can block their card via their web account or via our mobile app ePassikort. Alternatively, contact our customer service and they will help. Th...
What happens to the card when an employee leaves us?
The card is personal and the amount on the card can be used up to 12 months after the person has left you. The card will not be loaded with more money durin...